Criterion Tiles - Terms & Conditions of Sale

  1. Orders are accepted and indications for delivery given conditionally upon our being able to secure the necessary materiel, and without responsibility for delays arising through risks and uncertainties of manufacture, strikes, accidents or other causes beyond our control.
  2. Cancellations. The right to refuse cancellation of an order is reserved in the case of goods already packed, already in the process of manufacture or that have already been despatched.
  3. Deposits. When customers order tiles which must, in turn, be specially ordered by us from either manufacturer or importer, a deposit of up to 100% will normally be required. Were a customer subsequently to cancel such an order, all or part of his deposit may be retained by us to defray our resulting costs, without prejudice to our right to claim from him a further sum where the full deposit does not cover our total costs.
  4. Tiles returned. Goods cannot be supplied on Sale or Return Conditions. In general, goods specially ordered from our suppliers cannot be accepted back. Where return of tiles is exceptionally agreed to by us, a credit note, less a minimum re-handling charge of 25%, may be issued at the Company's discretion.
  5. Surplus goods. Surplus goods cannot be returned. If in exceptional cases we accept items back the customer will be required to forfeit a rehandling charge of 25% of the retail value of the tiles or £50, whichever is the greater. Please note: returns of surplus tiles originally sold as ‘second’ or ‘commercial’ quality is never allowed.
  6. Tiles allegedly defective. Shade variations and crazing are inherent qualities within & between different production batches in ceramic tiles. Where such variations and/or crazing are deemed to be excessive the complaint must be notified in writing within 7 days of despatch and before fixing takes place. The company cannot undertake to match the shade of previous orders.
  7. Approval & Acceptance. The customer should inspect and ensure that the quality and quantity of tiles ordered and delivered is satisfactory & acceptable; and should notify us within 7 days from delivery or collection of any discrepancy or error. No claims will be entertained once tiles are fixed. It is advisable always to select tiles from different boxes to ensure an even mix of variation.
  8. Liability. In the case of a valid claim for defective tiles liability is restricted to either their full original purchase price or their replacement with other tiles of the same value, plus the cost of transport to site. In no circumstances will the cost of labour or any other consequential cost be reimbursed. (NB Attention is drawn to Condition No. 7 above.)
  9. Advice. All due care and attention is given to ensuring that technical information with regard to fixing and any quantitative advice is accurate, but the Company does not warrant the accuracy thereof and the customer's reliance on it is at his own risk.
  10. Any description of goods by the Company or its suppliers is given by way of identification only and its use of such description shall not constitute a sale by description. The Company cannot be held responsible for any failure in suitability of goods for a specific installation unless the manufacturer, in a published brochure, leaflet or notice describing the goods, has recommended their suitability for that specific purpose without qualification.
  11. Delivery. The Company does not undertake to deliver. Any delivery undertaken may be subject to surcharge beyond original quotation, and to restrictions of insurance liability as borne by the Company.
  12. The risk in the goods shall pass to the customer on despatch from our premises in accordance with these conditions, but the property in the goods shall not pass to the customer until full payment is made.
  13. All prices are subject to alteration without notice and are subject to VAT at the current rate.



Criterion Trade

Criterion Tiles are please to announce the opening of a new trade counter at our warehouse. Criterion Trade will stock tiles for both the floor and wall as well as adhesives and grouts.

New Developments

We've been updating our ranges at Criterion and so if you're thinking of a change, come in and have a look at what we can offer.

Criterion Stock

See what ranges we have in stock

Alpha Stone - a best sellerClick to see more of our Alpha Stone...
The tile is deceptively good-looking in rustic or hi-tech surroundings.


South London Showroom:
196, Wandsworth Bridge Road,
London SW6 2UF
Tel: +44 (0)20 7736 9610
Fax: +44 (0)20 7736 0725